![]() ![]() This will also restrict usage of Sketchup web by preventing you from saving new files. If you exceed Trimble Connect's free quota of 10gb of stored data all of your files will be set to read-only. You can always access your files after canceling your subscription using SketchUp Free, with one exception. If I save my files to the cloud, what happens if I decide to stop paying my subscription fees? If you only wish to try out SketchUp Pro for Desktop or SketchUp Web's paid features, you can still do that with your SketchUp Studio trial. Yes! The SketchUp trial we've always offered is now a trial of SketchUp Studio and includes ALL of the features included in that package. Is there a trial available for a SketchUp Subscription? For more information, see our End of Support Policy article. For example, SketchUp 2020's End of Support date is January 31, 2023. SketchUp desktop products will become unsupported on January 31st of the third year after the product's release year. Which versions do you support for Classic SketchUp Pro customers? ![]() SketchUp subscriptions are independent of SketchUp Pro classic license purchases, and the SketchUp Maintenance and Support Plan does not cover support for any of the subscriptions. Do I get access to the Pro subscription as well? Disabling auto renewal of your subscription is not a request for a refund. To request a refund for your SketchUp subscription, contact the Customer Support team. After 14 days, you cannot obtain a refund. You have 14 days from the date of purchase to request a full refund for your SketchUp subscription. Can I get a refund if I choose to cancel my subscription? If you don't have access to those other devices, you can always deauthorize all devices and sign in on your new device. If you wish to transfer an application to a different computer or device, you should sign out of the application before installing the application in a new location and signing in. ![]() SketchUp limits installations of each application included in a subscription to two computers and/or devices. ![]() At the time of subscription renewal you may reassign a seat.Īre there computer or device limitations?.That seat may be reassigned only once during the subscription term. If a seat is assigned to an employee of your company and that employee leaves during the subscription term.If a seat is inadvertently assigned to the wrong user at time of purchase.Reassigning or transferring a subscription or seat is only allowed in the following circumstances: Subscriptions are intended for use by a single named-user, a real person using their first name, last name, and email address, for the duration of the subscription term. Notify Trimble in writing at least 30 days before the expiration of your subscription.Ĭan subscriptions be transferred to other users?.See this article for step-by-step instructions. At any time prior to your renewal date you can opt out from the Plan Settings section of your account.We offer two ways for you to opt out of automatic renewal of your subscription: There are no partial refunds if you stop using your subscription before the end of the term. You will be able to use the applications in your subscription for the remainder of your annual term. If you do not want to pay for an additional year you can disable auto renewal. When you sign up for a subscription you'll prepay for the full term of your annual subscription. What happens if I cancel my subscription? If you disable auto-renew, you will lose access to your subscription products and services on that renewal date. SketchUp subscriptions are set to auto-renew every year on the date of your initial purchase. When will my SketchUp subscription expire? If we decide to change our subscription terms, we'll make sure to let you know. When your subscription begins you're entitled to use all the features contained within your chosen SketchUp Subscription for one full year. You also cannot create more than one user account per person. Each user account can only be associated with one individual person, or as we call it a "named user." You cannot create a generalized user account that is shared by more than one person. You can access your subscription by logging into your SketchUp account linked to your Trimble ID. SketchUp Go, SketchUp Pro and SketchUp Studio. Here are some common questions (with answers!) you might have about your subscription: How many SketchUp Subscriptions are there to choose from? Each includes some standard features and applications with functionality specific to your needs at an affordable price. SketchUp subscriptions come in three flavors: SketchUp Go, SketchUp Pro, and SketchUp Studio. ![]()
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